Refund Policy
Refund Policy
Refund Policy
Effective Date: 4/2/2025
At ZBC Detailing, we are committed to providing high-quality mobile car detailing services. Our goal is to ensure that every customer is satisfied with the work we perform. However, we understand that there may be situations where a refund is necessary. This Refund Policy outlines the circumstances under which we offer refunds and our process for handling them.
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1. General Refund Policy
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Refunds are generally not offered for services that have been completed as agreed upon, especially if the customer is satisfied at the time of service completion.
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If there is an issue with the quality of the service or if the customer is dissatisfied, we encourage you to contact us within 24 hours of the service being completed to resolve the issue.
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2. Conditions for Refunds
Refunds may be considered in the following situations:
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Service Quality: If you are not satisfied with the detailing work, please let us know within 24 hours after the service. We will assess the situation and, if necessary, offer a partial or full refund or a free re-service, depending on the issue.
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Service Cancellation by Us: If we cancel or reschedule your appointment due to factors within our control (e.g., equipment failure, staff illness, etc.), we will offer you a full refund or reschedule your appointment at your convenience.
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Unforeseen Circumstances: In cases where we cannot provide the service due to unsafe conditions or severe weather, we will offer a reschedule or full refund.
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3. Non-Refundable Situations
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Completed Services: Once detailing services are completed to the customer’s satisfaction, no refunds will be provided unless there are issues identified within the first 24 hours.
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Late Cancellations: If you cancel your appointment with less than 24 hours’ notice, you may be subject to a cancellation fee, and no full refund will be issued.
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No-Shows: If you fail to be present at the scheduled location or do not respond to our attempts to reach you, a refund will not be issued.
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4. Process for Requesting a Refund
If you are eligible for a refund, please follow these steps:
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Contact Us within 24 hours of your service to discuss your concerns.
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Provide your service details (date, location, and description of the issue).
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Our customer service team will assess the situation and respond with a resolution, which may include a refund, re-service, or partial refund.
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5. Refund Methods
Refunds, if issued, will be processed back to the original payment method within 5-7 business days. If you paid via cash or check, we will arrange an appropriate refund method.
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6. Modifications to the Refund Policy
ZBC Detailing reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and the revised policy will take effect immediately.
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7. Contact Information
For any inquiries or concerns regarding our Refund Policy, please contact us:
ZBC Detailing
570-390-8696